CUSTOMER SERVICE

If this is an urgent or emergency situation, please call (512) 596-5599 and Press 3.

Report a Problem

If your problem or concern is not urgent or an emergency, please complete our Customer Contact Form.  If this is an urgent or emergency situation please call (512) 596-5599 and press 3.

Urgent Message to Customers

IMPORTANT INFORMATION REGARDING YOUR WATER RESOURCES RECOVERY SERVICE

Please help us help you by NOT flushing the following items down the toilet bowl or kitchen sink disposal, and throwing them away in the trash:

    • Flushable wipes
    • Baby wipes
    • Paper towels
    • Infant and adult diapers
    • Fats, Oils and Grease
    • Disinfectant Wipes

THESE ITEMS ARE CLOGGING THE SYSTEM WHICH HAVE LEAD TO OPERATIONAL AND MAINTENANCE ISSUES WHICH CAN RESULT IN AN INCREASE IN YOUR MONTHLY SEWER SERVICE FEE. 

Customer Notifications

Rate increase in effect January 1st, 2020. Click here to download notice.

Public Utility Commission of Texas WHU CCN No. 21101 Tariff (please see page 11). Click here to download.

Utility Emergency

To report a utility emergency, such as a water quality issue, a broken water main, or a sewer overflow, please contact us immediately at (512) 596-5599 and press option 3. If this is a medical emergency, please hang up and dial 911.

Report a Problem

If your problem or concern is not urgent or an emergency, please complete our Customer Contact Form.

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